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Shipping
We will continue shipping wet-weather orders from rains.com. Choose UPS Home Delivery to have your order delivered to your door.
All orders are shipped from Rains Headquarter in Denmark within 24 hours on working days, with UPS, DHL or FedEx. Please note that UPS Access Point delivery is only available within the UPS Access Point network. We ship to the countries / regions listed below.
For personalized products, please expect your full order to take longer than the delivery times stated.
Shipping Options
| Austria, Belgium, France, Germany, Luxembourg, Netherlands, Sweden, United Kingdom |
UPS Standard Access Point (2-4 days): UPS Express Access Point (1-2 days): UPS Home Delivery (2-4 days): |
| Rest of EU |
UPS Standard Access Point* (2-7 days): UPS Express Access Point* (1-2 days): UPS Home Delivery (2-7 days): *Service not available in Bulgaria, Cyprus, Estonia, Greece, |
| Canada, Canary Islands, Hong Kong, Iceland, Japan, Jersey, Macao, New Zealand, Singapore, South Korea, Switzerland, Taiwan, Thailand, Ukraine, United Arab Emirates |
Express Home Delivery (2-7 days): |
Covid-19
Rains is heightening measures to ensure the swift and safe delivery of rains.com purchases. Due to the current situation, we ensure:
- Orders will be shipped from rains.com without delay
- Extra hygiene precautions taken in the handling and packaging of rains.com orders.
- Home delivery options made possible wherever rains.com ships.
- 30-day return policy is extended, initiating upon the lift of national isolation and quarantine restrictions.
Returns / Exchange
You have 30 days from the day you receive the product to return any unused items. You can also exchange an item to a different size or color. Just fill out our Return Form. If the item is sold out, you will however receive a full refund.
The returned items must be in unused and original packaging with hangtags. On the Return Form, you can see what information we need from you, and where to send the goods. The customer is obliged to pay for the shipping, which can vary.
If you wish to exchange an item to a different size or colour you have 30 days from the day you receive the product to exchange the item. Just fill out the Exchange form. We will then send you the exchanged item free of charge. If the item is sold out, we will instead give you a full refund. The return shipping fee will be paid by the customer.
For any questions please visit our FAQ page.