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Shipping
All orders are shipped from Rains Headquarter in Denmark within 24 hours on working days, with UPS, DHL or FedEx. Please note that UPS Access Point delivery is only available within the UPS Access Point network.
For personalized products, please expect your full order to take longer than the delivery times stated.
Shipping Fee and Delivery Time
| Austria, Belgium, France, Germany, Luxembourg, Netherlands, Sweden, United Kingdom |
UPS Standard Access Point (2-4 days): UPS Express Access Point (1-2 days): UPS Home Delivery (2-4 days): |
| Rest of EU |
UPS Standard Access Point (2-7 days): UPS Express Access Point (1-2 days): UPS Home Delivery (2-7 days): |
| Rest of the world |
Express Home Delivery (2-7 days): |
Returns / Exchange
You have 30 days from the day you receive the product to return any unused items. You can also exchange an item to a different size or color. Just fill out our Return Form. If the item is sold out, you will however receive a full refund.
The returned items must be in unused and original packaging with hangtags. On the Return Form, you can see what information we need from you, and where to send the goods. The customer is obliged to pay for the shipping, which can vary.
If you wish to exchange an item to a different size or colour you have 30 days from the day you receive the product to exchange the item. Just fill out the Exchange form. We will then send you the exchanged item free of charge. If the item is sold out, we will instead give you a full refund. The return shipping fee will be paid by the customer.
For any questions please visit our FAQ page.