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Returns & Exchanges
We offer the opportunity to return our products ordered from rains.com. You have 30 days from the day of receipt to return any unused items and receive a refund. Please note, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different size or another style you will need to place a new order.
Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product, color or size. Please bring the delivery note or invoice to the store. For products bought from an authorized Rains dealer, please reach out to the corresponding dealer for refund / exchange.
Extended holiday returns: All orders made on rains.com during November and December can be returned by the 31st of January. Requests for exchange of gift orders are only accepted during January 2021.
In the following cases, you should contact return@rains.com for review before returning the goods to us.
- If you receive a damaged or wrong product
- If the warranty period is expired
Please follow the below steps for refunds:
1. Print out the return form.
2. Fill out the form with your order information, which can be found in your order confirmation email or the delivery note.
3. Fill out the product information for each returned item. You may use the comment box if you wish to provide additional information.
- If items being returned were purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.
4. Once the form is completed, mail the product(s) to Rains Headquarter at Jens Olsens Vej 13, 8200 Aarhus N, Denmark.
- Pack your product(s) in sturdy packaging, for instance, the Rains shipping box which the product(s) came in.
- Include your delivery note and the fulfilled return form in your parcel. We use them to identify the order.
- Please note that you will bear the cost of the shipment unless your product is faulty, and that we do not accept drop point delivery. Consider using delivery service with tracking.
- Customers are responsible for any lost parcel when returning products to Rains.
5. We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after. Please expect a refund within 14 days from when we process your return.
- The delivery fee will be refunded when a full order is returned.
- If your order has been sent to any of the following locations with express delivery, the delivery fee will not be refunded unless the item is faulty, or wrong item is delivered:
Austria, Denmark, France, Germany, Italy, the Netherlands, and UK.
Uncollected parcels
If you are not able to pick up your delivery as agreed, we charge the original shipping fee. The fee will be deducted from your refund.