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RAINS søger kundeservice medarbejder til hovedkontoret i Skejby

Internationalt livsstilsbrand i ekspansiv vækst søger serviceminded kundeservice medarbejder.

Jobbeskrivelse


    RAINS søger en dynamisk og struktureret kundeservice medarbejder, der stortrives med at have kundekontakt over telefonen og drives af at løse små og store udfordringer. Du evner at holde humøret højt i en tempofyldt hverdag og hovedet koldt selvom du har udenlandske kunder i telefonen.

    Din primære opgave er at håndtere indgående telefonopkald og mails fra vores kunder. 85% af mails og opkald er udenlandske – primært på engelsk. Henvendelserne spænder bredt fra produkt relaterede spørgsmål til forretningsmæssige henvendelser. Mange af henvendelser skal du selv svare eller løse, men nogle skal også videresendes i organisationen. Du skal yde engageret og serviceminded kundeservice, og skabe fantastiske kundeopleveler. Du får endvidere ansvaret for daglig post og telefonomstilling.

Vi forventer, at du:


  • Har erfaring med højt serviceniveau
  • Er en dygtig og tydelig kommunikator
  • Har en stærk personlighed, og forstår betydningen mellem en unik DNA, kultur og historie
  • Er engageret og struktureret

Praktisk information


  • Ansøgning og CV sendes til mb@rains.dkEmne: Kundeservice. Frist: 1. maj 2018.
  • Arbejdssted: På vores hovedkontor i Skejby ved Aarhus N.

Om RAINS

RAINS har siden grundlæggelsen i 2012 udviklet sig til et førende livsstilbrand inden for fashion regntøj. Med udgangspunkt i den klassiske regnjakke har RAINS udviklet et livsstilsunivers med overtøj, tasker og accessories til den moderne forbruger. RAINS bliver solgt over hele verden og har i dag otte konceptbutikker.



Job description

The Market Activation Associate will be responsible for optimizing sales and brand visibility in the NYC area, creating relationships with our partners through store visits, training sessions, merchandizing as well as sales optimization on a case to case basis.

Essential duties & responsibilities


  • Planning product ranges and preparing sales and stock plans in conjunction with our retail partners
  • Working closely with HQ marketing to decide how goods should be displayed to maximize sales
  • Managing, training and supervising staff in all RAINS aspects
  • Controlling stock levels based on forecasts and sales trend in the stores
  • Analyzing every aspect of bestsellers (for example, the bestselling price points, colors or styles) and ensuring that they reach their full potential
  • Monitoring slow sellers and taking appropriated actions
  • Analyzing sales figures, customers reactions and market trends to anticipate product needs
  • Work with RAINS HQ marketing to gather artistic direction and information, and effectively communicate this with store visual managers and store managers
  • Control quality of visual implementation through visits and regular photo analysis and store visits
  • Build productive trust relationships with the retail partners
  • Suggest ways to improve sales (e.g planning marketing activities, events, changing store design or placement in the store)
  • Managing of pop-up stores and in-store events

Physical requirements


  • Maintain professional appearance and demeanor.
  • The ability to stand/walk for extended periods of time.
  • Maintain physical stamina and proper mental attitude and ability to deal effectively with customers, management, employees and outside contacts while working under pressure and meeting deadlines with attention to detail

Required skillsets


  • Bachelor’s Degree or equivalent experience a plus.
  • Minimum of 2 years sales/retail experience
  • Ability to use ERP systems.
  • Ability to work independently, as well as in collaboration with human resources.
  • Ability to motivate sales teams and customers.
  • Extra: Prior experience in visual merchandising is a plus.

Bonus


  • Performance-based bonus for meeting goals set for market growth and development.

Practical info


  • Full-time position (40 hours/week)
  • Salary: According to experience
  • The position is available from February 2018.
  • Location: New York City
  • Company name: RAINS
  • Please sent us your application and CV to mb@rains.dk before 1 February 2018.

About RAINS

RAINS is a Danish rainwear company founded in 2012. Based on an early initiative to interpret the traditional rubber raincoat in a novel way, the company has, since its foundation, grown into an accomplished international rainwear brand. Along with the reinvented classics, RAINS today offers a full line of waterproof outerwear, bags and accessories to the fashion conscious consumer.

From the headquarters in Skejby, central Denmark, RAINS develops new additions to the expanding collection and manages the European distribution. In addition to the Skejby headquarters, a 500 square metre showroom and retail space in Copenhagen sets the framework for showcasing the brand universe and presenting new campaigns.

Inspired by both Scandinavian weather and design heritage, RAINS merge traditional methods with innovative techniques to create understated and considered rainwear made to last beyond the season.



Job description

The Store Manager is responsible for establishing and maintaining the customer experience, overseeing the operation of the store, and ensuring maximum sales and profitability through merchandise, inventory, expense control and HR management.

Essential duties & responsibilities


  • Maintain a customer focused environment that ensures outstanding service.
  • Create a store environment that motivates and recognizes both individuals and store teams to increase their performances.
  • Communicate with key accounts with regards to the ordering and delivery process.
  • Lead and inspire sales team to achieve and exceed financial results.
  • Communicate effectively by establishing clear priorities, expectations and relevant information in a timely manner.
  • Take responsibility for creating an environment of learning through consistent feedback and skills training to sales team.
  • Regularly conduct store management and staff meetings, store walk-through and audits, etc.
  • Understand key performance indicators (KPI’s) and utilize company reports to analyze and create strategic business solutions.
  • Manage and maintain appropriate merchandise stock levels and company visual standards to ensure floor sets and changes meet expectations.
  • Demonstrate an elevated level of integrity and uphold all company policies, standards and procedures.
  • Represent the company in a professional and positive manner.
  • Perform other duties as assigned

Physical requirements


  • Maintain professional appearance and demeanor.
  • The ability to stand/walk for extended periods of time.
  • Maintain physical stamina and proper mental attitude and ability to deal effectively with customers, management, employees and outside contacts while working under pressure and meeting deadlines with attention to detail.

Required skillsets


  • Bachelor’s Degree or equivalent experience a plus.
  • Ability to speak and read English fluently.
  • Minimum of 2 years retail experience.
  • Ability to use POS and ERP systems.
  • Ability to work independently, as well as in collaboration with human resources.
  • Ability to motivate sales teams.
  • Organizational skills.
  • Extra: Prior experience in visual merchandising is a plus.

Bonus


  • Performance-based bonus for meeting sales goals.

Practical info


  • Full-time position (40 hours/week)
  • Salary: According to experience
  • The position is available from January 2018.
  • Location: Shanghai
  • Company name: RAINS

About RAINS

RAINS is a Danish rainwear company founded in 2012. Based on an early initiative to interpret the traditional rubber raincoat in a novel way, the company has, since its foundation, grown into an accomplished international rainwear brand. Along with the reinvented classics, RAINS today offers a full line of waterproof outerwear, bags and accessories to the fashion conscious consumer.

From the headquarters in Skejby, central Denmark, RAINS develops new additions to the expanding collection and manages the European distribution. In addition to the Skejby headquarters, a 500 square metre showroom and retail space in Copenhagen sets the framework for showcasing the brand universe and presenting new campaigns.

Inspired by both Scandinavian weather and design heritage, RAINS merge traditional methods with innovative techniques to create understated and considered rainwear made to last beyond the season.


职位描述

店长需要负责店铺的货品管理,包括商品、库存、销售活动、人员管理等,同时,需要建立和维护客户体验,监督店铺的运作,确保销售和利润的最大化。

基本职责


  • 保持以消费者为中心的店铺环境和提供优秀的服务水平;
  • 创建一个令消费者和销售团队迷人的购物和商店气氛,引导客人更长时间留在店铺里面;
  • 引导和激励销售团队实现和超越销售业绩;
  • 通过有效的交流和沟通能力确保相关的项目会及时在店内进行;
  • 有责任通过持续性的反馈和销售培训为销售团队创造一个良好的学习环境;
  • 定期开展店铺管理和人员会议,商店走访和审核等;
  • 了解关键绩效指标(KPI)并利用公司报告去分析和创建有效率的解决方案;
  • 管理和维护一个健康的库存水平和品牌审美的视觉标准;
  • 能表现出高度的诚信性格,坚持落实所有公司的政策、标准和程序;
  • 以专业和积极的态度代表RAINS品牌;
  • 各种特殊任务。

身体要求


  • 保持专业的外观和风格
  • 长时间站立/行走的能力
  • 保持身体力量和适当的心理态度和能力,有效和主动去面对客户、各种管理人员、员工和其他有关的人,与同时在有压力的情况下注意工作的细节

技能组


  • 本科或以上学历
  • 外语:英文书面和口头能力
  • 至少3年相关行业的零售经验
  • 能够使用POS和ERP系统
  • 独立和成熟的工作态度
  • 高水平得管理销售团队
  • 组织技能
  • 加分:视觉营销教育或者工作经验

社会保险


  • 五险一金。
  • 保险按照实际工资。

奖金


  • 实现销售目标的绩效奖金。

职位详情


  • 全职位置(40小时/周)
  • 工资(不含奖金):7000-10.000根据资历
  • 职位于2018年1月开始。
  • 工作地点:上海
  • 品牌名称:RAINS

关于RAINS

RAINS是2012年创立于丹麦的雨具品牌,旨在使传统的雨衣呈现出全新时尚风貌。RAINS在短短数年间已发展成为今天的国际雨具品牌。品牌为一众注重时尚的顾客重焕经典,打造出一系列防水外套、包具和配饰。

目前RAINS正在拓展中国市场,我们正在寻找一个中国地区第一家旗舰店的商店经理,工作地点在上海。你会成为一个欣赏创意、独立思想和有雄心团队的重要部分。



Job description

We are looking to hire a Retail Manager for China. The position will be based in Shanghai and includes five months introduction to the RAINS retail strategy and concept. The introduction will take place in Denmark. The Retail Responsible for China will report directly to the Country Manager in China with a dotted line to the Global Retail Manager in Headquarters, Denmark.

The Role


  • Manage the Retail team in China
  • Plan and schedule store openings, events, marketing and activities for new openings
  • Provide Retail team with data analysis, reporting, training tools, issues solving and escalations in order to maximize retail sales
  • Manage the retail budget, development plans and making sure sales targets are achieved
  • Plan and follow up on global marketing campaigns
  • Implementing the right retail training and in-store selling tools
  • Responsible for the recruitment, training, motivation and management of retail team
  • Manage customer inventory level
  • Recruit and build a strong and sustainable relationship with the retail partners.
  • Follow up and support retail partners and make sure that retail plans are aligned and executed accordingly

About You


You will be the RAINS retail expert who knows and understands the retail dynamics. You have …
  • A strong entrepreneurial and commercial mindset combined with a high degree of drive and agility
  • A hands-on attitude and like to engage in retail daily challenges just as you can set the direction for the retail
  • A “can-do” attitude and are eager to make things happen
  • A positive and emphatic person with strong people skills and good at building relations
  • A strong understanding of the Chinese retail market

Your professional background


  • +3yrs. experience from consumer goods or consumer lifestyle goods
  • Experience with retail operation in China
  • Excellent skill in MS Office including Word, Excel and PowerPoint
  • Good command of both spoken and written English and Mandarin Chinese

Submit your application, CV and Portfolio by May 1st, 2018 to Marianne Brix at mb@rains.com.

About RAINS

RAINS is a Danish rainwear company founded in 2012. Based on an early initiative to interpret the traditional rubber raincoat in a novel way, the company has, since its foundation, grown into an accomplished international rainwear brand. Along with the reinvented classics, RAINS today offer a full line of waterproof outerwear, bags and accessories to the fashion-conscious consumer.

RAINS is building a new ambitious dimension to its brand universe, by opening modern frontrunner Brand concept stores in global metropolis cities. The stores offer a unique experience of stepping into the RAINS universe, presenting the full range of collections, special editions as well as exclusive retail products.


中国区零售经理

我们正在聘请一位中国区零售经理。该职位将设于上海,包括为期五个月的RAINS零售战略和概念培训。 培训将在丹麦进行。 中国区零售经理将直接向中国办事处总经理汇报,并不时与丹麦总部的全球零售经理保持沟通。

职位描述


  • 管理中国区的零售团队
  • 计划和安排新店开张,以及其相关活动、营销和任务
  • 向零售团队提供数据分析、报告、培训工具,为他们解决问题,以提升零售额
  • 管理零售预算、制定计划并确保实现销售目标
  • 实施适合的零售培训,运用正确的店内销售工具
  • 负责零售团队的招聘、培训、推动和管理
  • 管理顾客库存水平
  • 招聘零售合作伙伴,并与其建立紧密和可持续的关系
  • 跟进和支持零售合作伙伴,确保零售计划的一致性并相应地执行

有关求职者


你将会是了解零售市场动态的RAINS零售专家。你需具备 …
  • 巩故的企业家和商业思维,同时又具有高度的驱动力和灵活性
  • 亲历亲为的态度,喜欢参与日常挑战,为零售业务设定方向
  • 乐观进取的态度,并渴望把事情做好
  • 积极向上,善于建立人际关系
  • 对中国零售市场有很深的了解

任职要求


  • 3年以上消费品或生活方式产品方面的经验
  • 在中国的零售运营经验
  • 熟练操作Excel、Word、PowerPoint等微软办公软件
  • 良好的英文和中文听说读写能力

请在2018年5月1日之前将你的申请、简历和相关资料发电邮至Marianne Brix (mb@rains.com)。

关于RAINS

RAINS是2012年创立于丹麦的雨衣品牌,旨在使传统的雨衣呈现出全新时尚风貌。RAINS在短短数年间已发展成为今天的国际雨具品牌。品牌为一众注重时尚的顾客重焕经典,打造出一系列防水外套、包具和配饰。

RAINS正在为其品牌领域打造一个新维度,在全球大都会城市开设现代领先品牌概念店。这些概念店为顾客提供了进入RAINS天地的独特体验,并展示了品牌全系列、限量系列以及独家零售产品。








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